Ways to Reach Us
Pick whichever method works best for you.
Official QQ Group
985552027
Join the community
Customer-service QQ
744206073
One-on-one support
Helpful Tips
To help us resolve your issue faster, please include the following when you contact us.
· Your device model and OS version (e.g. iPhone 15 / iOS 18, Xiaomi 14 / Android 14).
· Steps to reproduce the issue, plus screenshots or a screen recording if possible.
· For playback issues, mention the media file format and subtitle format.
We'll reply to your email or customer-service QQ as soon as we can. Thank you for supporting iSub Player!